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PRIVACY POLICY


This website is operated by Light Motif Ltd and whose registered address is Hoppingwood Farm, Robin Hood Way, London, SW20 0AB  

The company is committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. 

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site.  

By visiting   www.lightmotif.co.uk   (our website) you are accepting and consenting to the practices described in this policy. 

Types of information we may collect from you 

We may collect, store and use the following kinds of personal information about individuals who visit and use our website: 

Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form.  The information you give us may include your name, address, e-mail address and phone number. 

Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following: 

  • technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform; 
  • information about your visit, including what pages you visit, how long you zare on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors. 

Cookies 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  

How we may use the information we collect 

We use the information in the following ways: 

Information you supply to us. We will use this information: 

  • to provide you with information and/or services that you request from us; 

Information we may automatically collect about you. We will use this information: 

  • to administer our site including troubleshooting and statistical purposes; 
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer; 
  • security and debugging as part of our efforts to keep our site safe and secure. 

This information is collected anonymously and is not linked to information that identifies you as an individual.  

Disclosure of your information 

Any information you provide to us will either be emailed directly to us or may be stored on a secure server. We use a trusted third party website and hosting provider to facilitate the running and management of this website. Our hosting provider meets high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that our hosting provider process, is kept secure and only processed in the manner we instruct them to. Our hosting provider cannot access, provide, rectify or delete any data that they store on our behalf without permission. 

Calls to / from company phone numbers are recorded as evidence of business transactions. These are stored on a secure server. We reserve the right to use call recordings in the event of a legal dispute. 

We do not rent, sell or share personal information about you with other people or non-affiliated companies.  

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

Third party links 

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

Telephone Recordings 

We may record telephone calls you make to our phones in order to: 

Evidence Business transactions 

Prevent, detect, investigate and prosecute fraud 

We do this in the interests of offering a good service to our customers. 

If you object to this, you will need contact us via an alternative method (e-mail, or postal details are available on the website). 

Your information will not be transferred outside European Economic Area. 

How long we keep your call recording:  

We will delete call recordings 12 months after the call was made. This ensures that any subsequent investigations can be completed. 

Your rights 

The information you provided will be managed as required by Data Protection law. 

From 25 May 2018, you have the right to request that the call recording be deleted if you believe we are processing it for longer than necessary. 

Your rights – access to your personal data 

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to [insert school/Trust Data Controller contact details]. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO). 

Changes to our privacy policy 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. 

Contact 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to  info@lightmotif.co.uk